Terms of Sale

About

David Shepherd Wildlife Foundation Trading Company is completely dedicated to providing a first class service. If you have any suggestions or comments please email us.

Our Contact details:

Address:
David Shepherd Wildlife Foundation
Saba House, 7 Kings Road, Shalford, Guildford, Surrey GU4 8JU
Phone: 01483 272323
Fax: 01483 443859
Email: dswf@davidshepherd.org
Company No: 4918392
Charity No: 1106893
VAT: GB 414 0018 15

Making A Purchase

Making a purchase and payment could not be easier. Just browse the shop, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to fulfil the order.

We accept Visa & Mastercard credit cards and debit cards for payment. If you are shopping from outside the UK your credit card company will convert the transaction to your own currency.

Payment

i). Payment can be made by Visa and Mastercard credit/debit card. All payments will be authorised by the relevant card issuer before any goods are dispatched. The transaction will show as a payment to David Shepherd Trading Company.
ii). The Total To Pay figure includes carriage costs as shown.
iii) All payments will be authorised by the relevant card issuer before any goods are dispatched.

Delivery Schedule

i). Once your payment has been authorised we aim to dispatch your order within 14 days of receipt of order, but please allow up to 28 days at busy times of the year. Delivery to customers outside the UK may take longer.

ii). If there is a delay in being able to send your order we will contact you.

Returns Policy

EXCHANGES, RETURNS & REFUNDS

Our aim is to operate a simple, straightforward approach to returns, refunds and exchanges and be as helpful as possible in trying to resolve the problem to your satisfaction.

1. Exchanges and returns

i). If any item(s) you purchase from us is faulty or damaged when you receive it we will arrange for the item(s) to be replaced (if you do not contact us within 48 hours we reserve the right not to replace the item.) We will require you to return the faulty item, within 30 days, for which we will reimburse postage costs once we have received the faulty item.

ii). In the unlikely event that we send you the wrong item you will need to notify us within 48 hours and we will arrange for the correct item to be dispatched by return and make arrangements for the collection of the wrong item.

iii). If you find that the item(s) you have ordered is not what you wanted we will consider exchanging the item(s) for other goods, subject to the item(s) being unused, in their original packaging and undamaged. Replacements will only be sent after the original item(s) have been returned, received at DSWF and checked. You will be responsible for all postage costs.

2. Refunds

We will consider refunds in certain circumstances. You will need to contact DSWF offices either by phone on 01483 272323 or by email to dswf@davidshepherd.org.

Your statutory rights are not affected.

Tax Charges

You are responsible for paying all taxes and duties for items supplied outside of the EU.

All prices are exempt from VAT or other UK sales taxes.

Credit Card Security

DSWF uses two payment providers – World Pay and PayPal.

The transfer of the purchase details from us to these providers are encapsulated using encrypted and digitally-signed protocol. All transaction information passed between ourselves and their systems are encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted.

Payment details are not held in clear text on any web site.

Applicable Law

All transactions from this web site are governed by UK law.

Reaching Us

If you have any complaints or comments regarding the service available from this web site please contact DSWF offices either by phone on 01483 272323 or by email to dswf@davidshepherd.org.

If you need to reach us, please email us on dswf@davidshepherd.org, alternatively, you can call on 01483 272323 (International +44 01483 272323) or fax us on 01483 443859 or write to us at 7 Kings Road, Shalford, Guildford, Surrey GU4 8JU, United Kingdom

Registered Office

5O Broadway, Westminster, London. SW1H 0BL. – Registered in England No. 1838820. – VAT Reg. No: 413 9234 67

DSWF Trading Company Limited is the trading arm of The David Shepherd Wildlife Foundation, Reg Charity No 1106893